Privacy Policy
Effective date: January 1, 2025
Memo ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, contact us, or use our services:
- Name and email address
- Company name and website
- Shopify store data (with your explicit authorization)
- Ad platform data (Meta, Google) connected via OAuth
- Usage data and product analytics
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Personalize your experience and generate AI-driven recommendations
- Send you transactional and product communications
- Monitor and analyze usage patterns to improve performance
- Comply with legal obligations
3. Data Sharing
We do not sell your personal data. We may share data with trusted third-party service providers strictly to operate our platform (e.g., cloud infrastructure, analytics). All third parties are contractually bound to protect your data.
4. Data Retention
We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us at [email protected].
5. Security
We implement industry-standard security measures including encryption at rest and in transit, access controls, and regular audits. No system is completely secure, but we take every reasonable precaution.
6. Your Rights
Depending on your location, you may have rights to access, correct, delete, or port your personal data. To exercise these rights, contact us at [email protected].
7. Cookies
We use essential cookies for authentication and performance analytics. You may control cookie preferences through your browser settings.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or an in-product notice. Continued use of our services after changes constitutes acceptance.
9. Contact Us
If you have questions about this Privacy Policy, please contact us at [email protected] or visit our contact page.